Personal Information Collected
Our Services include networking and database services. We collect and use your personal information and the personal information of the Talent in the course of providing our Services. “Personal Information” is information relating to a person who is identified in that data or who is, together with other data, identifiable. This may include name, title, occupation, postal or physical address, telephone number, e-mail address, government identifiers, and other information required to carry out a transaction, provide a service or deliver a product you have requested. You understand that by using our Services you are choosing to provide personal and/or sensitive/special categories of information about yourself and your work experience and that personal information you provide may be included in your posted Resume. We may also collect information about you from third-party service providers and the social networks you connect to. The sources of the personal information we collect are you, and other third-parties engaged by you, and public sources such as social media. More Info
Tracking Technologies (Cookies, etc.)
We use tracking technologies to automatically collect information from you on our Services relating to your use of our Services. If you access our Services through a mobile device, we might also collect additional information such as a unique device identifier and location information. When you use our Services, other parties such as third-party advertising partners and analytics providers may also collect information about your online activity.
If you are concerned about having cookies on your computer, you can typically set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of our Services may not operate correctly. For more information, see www.allaboutcookies.org. More Info
Use and Sharing of Information
We use your personal information to provide our Services to you and to manage and operate our website. We may transfer such Personal Information to our parent company in the US and to third-parties engaged by us in the US or other jurisdictions outside Europe/the UK (if you are based in Europe/the UK) or otherwise outside your country of residence where data protection laws may be of a lower standard compared to your own country’s data protection laws. We use your personal information for the following key purposes:
To contact you: Subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your experience of our Services more efficient and may include, but are not limited to: notifications about our Services and other communications (including important news that could affect your relationship with us), communications about promotions and our mobile application features. Where required under applicable data privacy laws, we will not send you marketing communications without your prior consent;
- for legal purposes: we may use and share personal information for legal purposes, including financial, regulatory, tax and other legal obligations and to respond to governmental or regulatory requests or subpoenas or for litigation purposes;
- for our legitimate business interests and those of a third party: we may use your personal information to manage our legal, regulatory, financial and business requirements, including obtaining legal advice, in the course of disputes and litigation, internal and/or regulatory investigations;
- for our business purposes: we may use your personal information to help us efficiently operate the Services, to count and recognize visitors to the website, to enable certain features on the website and for other purposes related to managing our business;
- for other purposes: subject to applicable law, we may use your personal information for additional purposes in connection with the Services, where you have provided your prior consent.
We may use and share information we collect from you to operate, improve, and personalize our Services. Your personal information may also be shared with marketing partners, affiliated companies, our service providers, mobile carriers, social networks, legal and law enforcement, and others if there is a change of control. Certain personal information entered in your Account Profile is automatically pulled from and displayed on your Resume. More Info
Your European Privacy Rights
The European Data Privacy Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the European Data Privacy Laws. If you would like to request a copy of your personal information being held by us, or request that it is deleted or to update and/or correct your personal information or request that we provide a copy to another data controller of your personal information that you have provided to us, please contact us. We will need enough information to ascertain your identity as well as the nature of your request. We will aim to respond to your request within one calendar month of receipt of the request. Where we were unable to do so within the calendar month, we will notify you of the soonest practicable time within which we can respond to your request. There are certain exemptions and restrictions of these rights under the European Data Privacy Laws that enable personal information to be retained, processed or withheld from access and we will inform you of these if applicable.
Your California Privacy Rights
If you are a California resident, you have additional rights. More Info
Your Choices and Opt-Out
Due to the nature of our Services, you have limited choices for restricting access to your personal information posted on your Resume. You may decline to provide us with personal information but this may limit or prevent you from setting up an account and participating in the Services. If you want to update your personal information or no longer want our Services, you may access your account and make the changes desired or you may contact us through our online form. You may opt-out of receiving promotional communications from us. More Info
1. ACCEPTANCE OF POLICY
2. SPECIAL NOTICES
YOU UNDERSTAND THAT BY USING OUR SERVICES YOU ARE AFFIRMATIVELY AND VOLUNTARILY CHOOSING TO PROVIDE PERSONAL AND/OR SENSITIVE INFORMATION ABOUT YOURSELF AND YOUR WORK EXPERIENCE AND THAT CERTAIN PERSONAL INFORMATION MAY BE INCLUDED IN YOUR RESUME (AS DEFINED IN SECTION 3 BELOW). YOUR RESUME IS SEARCHABLE ON THE SERVICES BY REGISTERED CASTING DIRECTORS, YOUR AUTHORIZED REPRESENTATIVES AND, REGISTERED TALENT AGENTS AND MANAGERS (COLLECTIVELY, “INDUSTRY PROFESSIONALS”). YOUR RESUME MAY BE MADE AVAILABLE OUTSIDE THE SERVICE BY YOU, YOUR AUTHORIZED REPRESENTATIVE, OR INDUSTRY PROFESSIONALS ELECTRONICALLY BY EMAIL OR BY SHARING THE URL OF THE PAGE ON WHICH YOUR RESUME IS POSTED, OR FOUND BY WEB SEARCH ENGINES, WHICH ARE OUTSIDE OF OUR CONTROL. ONCE YOUR RESUME IS SHARED OR ACCESSIBLE VIA A SEARCH ENGINE, IT IS SUBJECT TO REDISTRIBUTION BY ANY THIRD PARTY THAT HAS ACCESS TO THE INFORMATION AND WE HAVE NO CONTROL OVER HOW OTHERS MAY USE YOUR RESUME OR THE INFORMATION CONTAINED IN IT. YOU ACKNOWLEDGE THAT YOU ARE AWARE OF ANY AND ALL RISKS INHERENT IN POSTING AND SHARING YOUR RESUME AS DESCRIBED AND BY DOING SO YOU ARE WILLING TO ASSUME THESE RISKS.
Authorized Representatives’ Access to Our Services
IF YOU HAVE AN AUTHORIZED REPRESENTATIVE (DEFINED BELOW), YOU UNDERSTAND THAT YOUR AUTHORIZED REPRESENTATIVE HAS THE ABILITY TO CREATE AN ACCOUNT FOR YOU AND FULL ACCESS TO VIEW AND EDIT YOUR ACCOUNT PROFILE (AS DEFINED IN SECTION 3 BELOW) INFORMATION, SOME OF WHICH WILL BE UPLOADED INTO YOUR RESUME. IF AN AUTHORIZED REPRESENTATIVE NO LONGER HAS THE AUTHORITY TO ACT ON YOUR BEHALF, IT IS YOUR RESPONSIBILITY TO NOTIFY US TO UNLINK YOUR ACCOUNT AND/OR LINK YOUR ACCOUNT TO ANOTHER AUTHORIZED REPRESENTATIVE. PLEASE NOTE THAT WE DO NOT TAKE STEPS TO CONFIRM IN ANY WAY THAT AN AUTHORIZED REPRESENTATIVE HAS OBTAINED YOUR PERMISSION PRIOR TO USING OUR SERVICES. CN HAS NO LIABILITY OR RESPONSIBILITY FOR THE ACTS OR OMISSIONS OF TALENT’S AUTHORIZED REPRESENTATIVE OR PURPORTED AUTHORIZED REPRESENTATIVE.
Notice About Minors
The Services are directed to a general audience; they are not directed to children under the age of 13. We restrict registration for all our Services to individuals age 18 and above (or the age of majority, as determined by the laws of the state in which you reside, whichever is older). If you are under 18 years old (“Minor”), you must have an Authorized Representative register on your behalf. Only Authorized Representatives may create accounts, maintain Account Profiles, and utilize the Services on behalf of Minors. We do not knowingly collect personal information from individuals under 18 years of age. If you become aware that anyone under 18 has provided us with personal information, please contact us as set forth in Section 9, Contacting Us. If we obtain actual knowledge that we have received information from someone under 18, we will take steps to block that child from accessing our Services and remove that user’s personal information from our systems. Under applicable European Data Privacy Laws, children ages 13 to 16 may provide valid consent to process their personal information. Where consent is required under such European Data Privacy Laws, you have the obligation to provide to us evidence of such consent or, as required under the European Data Privacy Laws, the authorization of the holder of parental responsibility for the child. We may refuse to process, or to continue to process, the child’s personal information until we receive this evidence of consent or authorization.
Notice to Authorized Representatives
3. INFORMATION WE COLLECT
Registering for an Account
There are several types of accounts that can be created:
A talent account that is not linked to a CN registered talent agency or manager.
Personal Account with Manager
A talent account that is linked to a CN registered manager but is not linked to a CN registered agency.
A talent account that is linked to a CN registered talent agency but is not linked to a CN registered manager.
Represented Account with Manager
A talent account that is linked to both a CN registered talent agency and CN registered manager.
Note: A talent account can only be linked to one agency and/or manager at a time.
Filling Out Your Profile
Each member (or Authorized Representative) will automatically begin to enter basic profile information upon account registration, which will include first and last name, email address, username, and a password. You will be guided to supplement your profile information to include information such as sizes and attributes, representation, union affiliations, professional experience, training, and special skills (“Account Profile”). Certain Account Profile information, including some that is required, is automatically pulled from and displayed in your online Resume. Please do not include information on your Resume that you do not wish others to see. Keep in mind that providing additional information to your Account Profile or Resume can create a better user experience because Industry Professionals have more information about you when casting, searching for talent, etc. Please be aware that the information in your Account Profile may be accessed and modified by you and your Authorized Representative.
Filling Out Your Online Resume
Every account includes an online Resume, which you can choose to display in “Actor Resume” (default) or “Model-Card” format (collectively “Resume”) during the Account Profile completion process. After that, please contact us or your Talent Representative to change the display format selected.
The following information, including some information that is required, is automatically pulled from your Account Profile and displayed on your Resume. You may also add other information directly on your Resume without it appearing in your Account Profile, such as credits. Do not add information to your Resume that you do not want publicly available.
Resume information includes:
First, Middle, and Last Stage Name
Contact Information: Contact information displayed on your Resume changes based on your member account type as follows:
If entered, your Casting Billboard Contact Information Phone 1 and Phone 2 will automatically display as your contact information.
Personal Account with Manager
Your manager’s name and phone number, as registered with CN, will automatically display as your contact information.
Represented Account (with or without a manager)
Your agency’s name and phone number, as registered with CN, will automatically display as your contact information.
Promotions and Surveys
If you participate in a promotion, the information collected may be used as set forth in the official rules to notify the winners, award prizes and file winners’ information as required by law. If you participate in a survey, the information we collect from you may be used for the purposes of the survey. Participation in a promotion or survey is voluntary.
Mobile Device Information
If you access our Services through a mobile device, we may collect additional information from you such as your unique device identifier, IP address, language, device’s operating system, and regional location. We may use this data internally or in conjunction with our third-party service providers or platforms to customize your experience and provide offers that may be relevant to you. Depending on the platform you use to access our Services (e.g., iOS, Android, or Windows Phone), you may be able to control whether we collect location data by adjusting the privacy settings on your wireless device. Please be advised that some features will not be available if you choose to disable the collection of location data. Information obtained from your mobile device in connection with any text or push notification services may include your cell phone number, your carrier’s name, the date, time and content of your messages and other information you provide to us as part of these Services.
4. INFORMATION COLLECTED THROUGH TRACKING TECHNOLOGIES
Third-Party Tracking and Usage Data
Third Party Providers of Analytics Tools
The following is a non-exclusive list of third parties we have chosen to provide us information, reports, and analysis on the usage and browsing patterns of users of the Services. Included are links to their privacy policies and, if applicable, opt-out options to enable you to opt-out of their respective programs.
Interacting with or Viewing Third-Party Content or Advertisements
In Canada, please visit: http://youradchoices.ca/choices/
In the EU, please visit: http://www.youronlinechoices.eu/
EXAMPLES OF TRACKING TOOLS
Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our web pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes including, without limitation, to count visitors to our Services, to monitor how users navigate the Services, to count how many sent e-mails were actually opened, or to count how many particular articles or links were actually viewed.
An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code downloads temporarily onto the device you use to access Services from our web server or third-party service provider. It is active only while you are connected to the Services, and is deactivated or deleted after that.
We may use HTML5 in some of our Services, including in our mobile website. HTML5 has browser web storage that does not rely on traditional browser cookies. Like Flash cookies, HTML5 cookies are not stored in a browser “cookies” file and, like Flash cookies, can be used to track users across websites. To our knowledge, there is currently no known way for a user of a mobile device to remove HTML5 tracking and storage.
E-tags, Cache Browsers, and Web Logs
Like most standard website servers, we log IP addresses (a unique number assigned to every computer on the Internet) and device identifier to improve security, analyze trends, and administer the Services. We may track your movement within the Services, the pages from which you were referred, access times, and browser types. This information may include the browser you are using, the Internet address from which you linked to our Services, the operating system of your computer, the unique IP address of the computer or device identifier of the mobile device that you used to access our Services, and usage and browsing habits. We use this information in the aggregate to gauge the effectiveness, usage, and popularity of our Services, track information for statistical purposes, help diagnose and troubleshoot server malfunctions, analyze trends, track user movement in the aggregate, and gather broad demographic information. We may also use individual information we collect through web logs to send you targeted offers and other communications.
5. HOW WE USE AND SHARE YOUR INFORMATION
How We Process Database Information About You
We have the right, but not the obligation, to monitor any activity and content associated with the database or other Services. We reserve the right to take action in connection with any content or action we deem to be inappropriate. Please review our Terms for more information regarding your appropriate use of the Services. We use your personal information for the following key purposes:
To contact you: Subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your experience of our Services more efficient and may include, but are not limited to notifications about our Services and other communications (including important news that could affect your relationship with us) and communications about promotions and our mobile application features. Where required under applicable data privacy laws, we will not send you marketing communications without your prior consent.
- For legal purposes: We may use and share personal information for legal purposes, including financial, regulatory, tax and other legal obligations, and to respond to governmental or regulatory requests or subpoenas or for litigation purposes.
- For our legitimate business interests and those of a third party: We may use your personal information to manage our legal, regulatory, financial and business requirements, including obtaining legal advice, in the course of disputes and litigation, internal and/or regulatory investigations.
- For our business purposes: We may use your personal information to help us efficiently operate the Services, to count and recognize visitors to the website, to enable certain features on the website and for other purposes related to managing our business.
- For other purposes: Subject to applicable law, we may use your personal information for additional purposes in connection with the Services, where you have provided your prior consent.
Information Posted Through the Services
The Services offer you the opportunity to communicate with Industry Professionals for you and Industry Professionals to share Resumes and other content. For example, if an Industry Professional posts an audition video in which you appear on the Services, it may be viewed by users of the Services and forwarded to others outside the Services. We have no control over what others may post or how those users may use the information. Therefore, you should exercise caution and discretion when using our Services or allowing your Authorized Representative to participate on your behalf.
Personalized URL Link to Your Online Resume
You may opt-in to create a personalized URL link to your online Resume by logging in to your account and clicking “Resume Link” from the Resume drop-down menu. Your online Resume is accessible by members and third parties outside of the Services with whom you have shared the link and web search engines, which are outside of our control.
If you sign up for Casting Billboard®, you will be able to submit your Resume to a wide variety of entertainment industry jobs. CN has no control over how those with access to your Resume or other information you post use your information. If you sign up for Casting Billboard®, you agree and opt-in to receive various communications including email notices and telephone calls from members who post on Casting Billboard® and access the information you submit on the roles you are interested in.
Multimedia Hosting Service
If you sign up for the Multimedia Hosting Service, Industry Professionals, Authorized Representatives, and we will have access to any video and audio clips that you post.
Authorized Service Providers
Sharing with Affiliates and Marketing Partners
We will use your personal information for marketing communications with your consent or where we otherwise have legitimate interests to send you these marketing communications. We may share your personal information and other information we collect from you with our affiliated companies and marketing partners to send you messages about new products, enhancements, special offers and other promotional messages. You may opt-out of receiving any promotional messages from our marketing partners or us by following the instructions in Section 7, Choice and Opt-Outs.
Connecting with Social Networks
Aggregate and Analyze Information
Transactional Communications with You and Permitted Third Parties
Call recordings for training and quality purposes
When communicating with you via telephone, calls may be recorded for training and quality purposes and stored in accordance with our retention policy. We will inform you when a call is being recorded for these purposes.
Our application Services may include a function that allows us to use push notifications to send you updates, communications, and other messages about the Services. We do not send promotional messages about other products or services through these push notifications. Typically, you can control push notifications through the settings and/or privacy functions on your mobile device.
Legal Matters; Safety
Sale or Transfer of Business or Assets
Our users’ personal information may be one of the assets sold, transferred, or merged if CN or an affiliated company, brand or business is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership. We may also disclose information about our users in connection with a commercial transaction where we, or any one of our businesses, is seeking financing, investment, support or funding.
6. ACCESSING AND CHANGING YOUR PERSONAL INFORMATION
Updating/Changing Your Account Profile Information
Registered members can review and change personal information at any time by logging into their account and clicking on the Profile tab. Date of birth may be changed only by contacting us through our online form. Information updated in your Account Profile will automatically update the same information on your Resume. If for any reason you are concerned that any personal information you provided to us is not correct and you cannot change it by accessing your Account Profile or Resume, please contact us through our online form. You should promptly update your personal information if it changes or becomes inaccurate. A Talent Representative may update and change an Account Profile or Resume of a Talent it represents in the same manner as the Talent, except that a Talent Representative may not modify any of Talent’s billing information, login information, email address or date of birth.
7. CHOICE AND OPT-OUTS
Information Sharing with Others
As outlined in Section 5, How We Use and Share Your Information, Resumes are subject to redistribution by Industry Professionals that have access to the information. We have no control over how Industry Professionals may use the Resume or any of the information contained in it. If you do not want your information to be subject to public distribution prospectively, you must cancel your account. Please be aware that any information posted prior to deactivation or cancelation may become public information and we cannot guarantee its removal from our and third-party computer systems. We do not control or assume any responsibility for the information you provide in connection with the Services.
Changing Your Linked Talent Representative
If you would like us to link your account to a Talent Representative different from the one your account is currently linked to, please contact us at https://support.castingnetworks.com/hc/en-us/requests/new. You must provide the following information:
- Your name and phone number
- The Talent Representative you are moving from
- The Talent Representative you are moving to
We are unable to change your linked Talent Representative over the phone.
Canceling Your Account
You can cancel your Membership at any point during your subscription term by contacting us at https://support.castingnetworks.com/hc/en-us/requests/new. We will cancel your account as soon as possible after resolving any outstanding account issues and in accordance with applicable law.
When your account is canceled:
- You are no longer searchable by Industry Professionals. However, your Resume and any other personal information that you or your Talent Representative previously submitted on casting director projects remains accessible to those casting directors and their clients.
- Your Profile and Resume are no longer accessible to you or your Talent Representative.
- Your Resume is no longer accessible to third parties outside of the services.
While you are an active member, you may not opt-out of transactional messages regarding your registered account and transactions; however, you may opt-out of receiving such messages via text or SMS. To opt-out of receiving transactional text messages, log into your account, click on Profile and, under the “Text Messages” section, uncheck those texts you no longer wish to receive.
Opting Out of Promotional Messages
Promotional Messages From Us
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may choose to send promotional email messages to you. Where required under applicable law, we will only send you marketing emails where you consent to receive such communications from us. Regardless of your location, if at any time you determine that you no longer wish to receive such messages, you may opt-out by clicking the unsubscribe link included at the bottom of each email we send. Opt-out requests may take up to 10 days to process.
Promotional Messages From Our Marketing Partners
With your consent where required by law, we may also allow our trusted marketing partners to send marketing emails to you. Regardless of your location, if at any time you determine that you no longer wish to receive such messages, you may opt-out by clicking the unsubscribe link included at the bottom of each email we send. Opt-out requests may take up to 10 days to process.
Timing and Third Parties
We will endeavor to comply with your requests as soon as reasonably possible, but changes requested of us may not be effective immediately. We are not responsible, unless required by law, to inform third parties with whom we have already shared your information of any changes requested pursuant to this section. Nor are we responsible for removing information or causing information to be removed from the databases or records of such entities.
8. IMPORTANT DISCLOSURES
CN uses a third party to process its credit card payment transactions. When you place an order for a paid service at CN, your credit card information is protected through the use of encryption, such as the Secure Socket Layer (“SSL”) protocol. We also implement security measures to protect against the loss, misuse and alteration of the information under our control. However, no security system is 100% secure. Accordingly, we cannot guarantee the security of any information provided to us in connection with the information that we collect.
Your California Privacy Rights
California Civil Code Section 1798.83, known as the “Shine the Light” law, permits California residents to request and obtain a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. To make this request, or for other questions, please contact us as designated in Section 9, below.
If you are a California resident, California law provides you with the following additional rights with respect to your personal information, subject to certain limitations:
• The right to know what categories or specific pieces of personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may contact us by phone using the contact details below, by submitting a request through our online form or via mail at Casting Networks, LLC, Attn: Consumer Services, 3250 Wilshire Blvd. Ste. 1800, Los Angeles, CA 90010, USA. You also may designate an authorized agent to make a request for access on your behalf.
• The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may contact us by phone using the contact details below, by submitting a request through our online form or via mail at Casting Networks, LLC, Attn: Consumer Services, 3250 Wilshire Blvd. Ste. 1800, Los Angeles, CA 90010, USA. You also may designate an authorized agent to make a request for deletion on your behalf.
Contacting us via phone:
- If you are based in the US, please call +1 (213) 616-9221
- If you are based in Australia, please call +61 02 8061 6851
- If you are based in the UK, please call +44 (0) 203 384 8536
- If you are based in Canada, please call +1 (236) 317 1428
When you exercise these rights and submit a request to us, we will verify your identity by asking you for your email address, telephone number, or other information about you. We also may use a third party verification provider to verify your identity.
Your European Privacy Rights
The European Data Privacy Laws give you certain additional rights regarding information held about you. Your right of access can be exercised in accordance with the European Data Privacy Laws. If you would like to request a copy of your personal information being held by us, or request that it be deleted or to update and/or correct your personal information or request that we provide a copy to another data controller of your personal information that you have provided to us, please contact us. We will need enough information to ascertain your identity as well as the nature of your request. We will aim to respond to your request within one calendar month of receipt of the request. Where we were unable to do so within the calendar month, we will notify you of the soonest practicable time within which we can respond to your request. There are certain exemptions and restrictions of these rights under the European Data Privacy Laws that enable personal information to be retained, processed or withheld from access, and we will inform you of these if applicable.
Storage and Retention
Jurisdiction and Cross-Border Issues
Our Services are available in the United States and intended for use by account holders located in the United States only. We do not represent or warrant that our Services are appropriate or available for use in any particular jurisdiction. Those who choose to access the Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit access to our Services, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. By using our Services and submitting any personal information, you consent to the transfer of personal information to other countries, which may provide a level of data security different from your country of residence. You are also consenting to the application of United States law in all matters concerning the Services. In accordance with the European Data Privacy Laws, the personal information that we collect from you may be transferred to, and stored at, a destination outside the UK/European Economic Area (“EEA”) and processed by our staff or suppliers operating in the United States and India, both of which have less stringent data protection laws compared to the UK/EEA. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services including photo processing. By submitting your personal data, you agree to this transfer, storing or processing of your personal information. Where appropriate, we use the standard contractual clauses in the form approved by the European Commission to protect your personal information when it is transferred outside the UK/EEA.
No Rights of Third Parties
9. CONTACTING US
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