Call Center Representative

About the Job

The Call Center Rep (named Jamie in the script) is split-screened against the restaurant scene — seated at a professional, credibly branded desk with a headset. Jamie is warm, competent, and slightly amused by the Friend's skepticism. Jamie is one of the most strategically important characters in all nine scripts because they directly rebut the 'is this a scam?' concern in a single, natural line. Personality: Professional, warm, quietly confident. Not robotic, not perky-customer-service. Jamie is a person who sounds like they actually like their job and know the product. The key line — 'Yes sir, I'm a real person, and we're not one of those scam game apps. You can withdraw your winnings instantly, straight to your bank account' — must be delivered as a genuine, reassuring statement, not a rehearsed disclaimer. Physical look: Professional attire appropriate for a call center — clean, tidy, nothing distracting. Headset. Branded monitor in background (handled by art department). Should read as legitimately professional — if Jamie looks like they're in a scam call center, the trust message backfires.